Customer Service

Returns

Sometimes, for whatever reason - you may want to return a product to us, and that's okay! If you wish to make a return you can contact our returns team on 0151 703 0044 or email admin@northwestteas.co.uk

We will only accept returns on products if

  • The item is not a food or drink item
  • An error has been made on our behalf
  • The product has been damaged in transit
     

Order Issues/Refund

In the circumstance that a product is damaged, or an order is wrong - please try to inform us within 48 hours of recieving your order. No credits will be issued if not reported within 48 hours.
  

Tracking

You can track your orders using the link below

   
Track Your NWT Delivery   Track Your DPD Delivery     Track Your Hermes Delivery

 

 

 

 

 

 

Not sure who your order is being sent with, or having issues tracking your order? Contact us on 0151 703 0044 or email admin@northwestteas.co.uk